Union Bank Customer Care Number: How To Contact Union Bank Customer Care
As a customer of Union Bank in Nigeria, you understand the importance of having a bank that you can trust with your financial needs. However, like many banks, there may be instances where you need assistance with your account or transactions. This is where Union Bank’s customer care comes in.
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Customer care is a crucial part of any banking service, as it directly impacts the overall customer experience. Unfortunately, issues such as long wait times or unresponsive agents can make the experience frustrating and unsatisfactory.
Union Bank provides its customers with several channels to assist them when they want to speak with a customer care representative. In this blog post, we will delve into:
- Union Bank customer care number
- How to contact Union Bank customer care
- Union Bank customer care number Lagos
- Union Bank customer care number WhatsApp
- Union Bank customer care number Abuja
- Union Bank customer care line
- Union Bank customer care email
- Union Bank customer care number Port Harcourt
- Union Bank customer care number Ikeja
By the end of this post, you’ll have a better understanding of how to effectively and efficiently interact with Union Bank’s customer care, leading to a more positive banking experience. So, let’s explore the world of Union Bank’s customer care together.
First, you need to understand…
Benefits of customer care service
Union Bank customer care can help you to solve several banking issues. These issues are
- Bill payment
- Funds transfer
- Dispense error
- Statement of account
- Account reactivation
- Online banking inquiries
- Blocking of ATM card
- Dormant account activation
- Account opening
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Now that you know this, let’s talk about…
How To Contact Union Bank Customer Care
Union Bank provides multiple customer support channels to assist its customers. By leveraging these channels, you can get quick and efficient assistance with your account or transactions.
Through Union Bank Customer Care Number
You can contact Union Bank’s customer care through the phone line below:
- UnionCare: +234-1-2716816 and 07007007000
- Whistle Blower Hotlines: 0800TIPOFFS (0800 847 6337)
You can dial these numbers from any network in Nigeria. This channel is ideal for urgent inquiries, complaints, or reporting issues that require immediate attention.
To minimize wait times, it’s best to call during off-peak hours.
Through Union Bank Customer Care Email
The Union Bank’s customer care can also be reached via email at:
- Email: [email protected]
This channel is ideal for non-urgent inquiries or complaints that require documentation or screenshots to support your case.
Responses to emails may take up to 24 hours, depending on the complexity of your request.
When emailing Union Bank’s customer care team, ensure that you include your account number or NUBAN in the subject line for quick identification. Also, provide a clear and concise explanation of your inquiry or issue, along with any necessary supporting documents or screenshots.
Alternatively, you can fill out the contact form on the bank’s website here.
Through Union Bank Customer Care Live Chat
You can talk to Union Bank customer care via live chat by going to their website and then clicking the chat icon on the right bottom corner.
Also, Union Bank’s live chat is available through different social media channels like Facebook.
See below how to contact Union Bank customer care through live chat.
Through Union Bank Customer Care Social media
Union Bank’s customer care team is available on various social media platforms, including Twitter, Facebook, and Instagram.
- X (Former Twitter): Unionbankng
- Facebook: Unionbankng
- Instagram: Unionbankng
- YouTube: Unionbankng
- Linkedin: Unionbankng
These channels are ideal for inquiries that require a quick response or those that you’d like to make public.
When reaching out to Union Bank’s customer care team via social media, ensure that you include your account number or NUBAN and a clear explanation of your inquiry or issue. Also, be aware that responses may take longer on social media than on other channels.
Through Union Bank Customer Care WhatsApp Number
WhatsApp is another great way to contact the bank’s customer care.
You can easily chat Union Bank customer care on Whatsapp via this number: 09070070001
That being said, let’s look at some…
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Best Practices For Contacting Customer Care
Have a look at the fictional scenario below, and we will use it to illustrate how to effectively contact Union Bank’s customer care:
“I was trying to make a transfer using the Union Bank mobile app, but the transaction failed, and the money was debited from my account.
So I decided to reach out to customer care for assistance. I made sure to have my account number and the transaction details ready before calling Union Bank’s customer care line.
Then I explained the issue clearly and concisely, and the representative asked me a few questions to verify my account. She informed me that the issue was caused by network glitches and that the funds would be refunded within 24 hours. The representative was polite and professional throughout the call, and I was satisfied with the resolution.”
The scenario above is an example of a challenge you might have that may need contacting Union Bank customers to solve.
Below are some best practices to make the process more efficient and effective:
Before contacting customer care, ensure you have all the necessary information such as your account number, transaction details, and relevant dates. This will make it easier for customer care representatives to identify and resolve the issue.
Choose the right channel
The bank offers various customer care channels, including phone, email, live chat, and social media. Choose the channel that is most convenient for you and that you’re comfortable using.
Be clear and concise
When reaching out to customer care, provide clear and concise information about the issue you’re experiencing. This will help the representative understand the issue quickly and provide an appropriate solution.
Customer care representatives may be attending to multiple customers simultaneously, so be patient and wait your turn. Avoid using foul language or becoming aggressive, as this may slow down the resolution process.
That is everything you need to know to contact Union Bank Customer Care easily and have any issue you have resolved.
Check the favourite ask questions below to learn more.
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FAQs on Union Bank Customer Care
What are the available customer care channels at Union Bank?
The Bank offers various customer care channels, including phone, email, social media, and in-branch support..
How do I contact Union Bank customer care?
To contact the bank’s customer care, you can call their customer care line, send an email, start a live chat on their website, or reach out to them via social media.
How can I call Union Bank customer care in Nigeria?
To contact Union Bank customer care in Nigeria, you can:
- Call the Contact Centre: Dial 01 2716816 or 07007007000 to reach Union Bank’s contact centre.
- Send an Email: You can also send an email to [email protected] for assistance with your inquiries or concerns. Union Bank’s customer service team will be happy to assist you.
How can I chat with Union Bank customer care?
You can chat with Union Bank customer care through WhatsApp by messaging them at 09070070001. This option provides a convenient way to get in touch with Union Bank for assistance and inquiries.
What information do I need to provide when contacting Union Bank customer care?
You will need to provide your account details, transaction details, and any other relevant information to enable Union Bank’s customer care team to assist you effectively.
What are the best times to contact Union Bank customer care?
Union Bank’s customer care team is available 24/7 to assist customers. However, it is best to contact them during their official working hours to ensure prompt resolution.
Is Union Bank an online bank?
You can now enjoy digital banking at your fingertips with the Union Mobile App. Create and activate your unique account number in just minutes. No branch visits, no queues, no hassles.
FastNuggets on Union Bank Customer Care
Union Bank provides various customer care channels to assist customers with their banking needs. From phone to email, live chat, and social media, Union Bank’s customer care is available to address customer concerns.
In this blog post, we’ve highlighted the various customer care channels available at the bank, identified some common issues customers face when dealing with customer care, and provided best practices for effectively and efficiently contacting customer care.
If you have any questions or concerns, we encourage you to reach out to the bank’s customer care through any of the channels listed in this blog post. The customer care team is always there to assist you.
Finally, we would love to hear from you if you have any other questions about Union Bank customer care. Please share your thoughts and questions in the comments section below. And also remember to share this blog post with people you know who might need information on how to contact Union Bank Customer Care.
I’m Adebayo Ridwan, an Electrical and Electronics Engineering graduate from the University of Ilorin.
I discovered my passion for writing, during my first year in Unilorin. Since then, I’ve been dedicated to mastering the art…
and sharing practical information to help people solve problems.