Heritage Bank Customer Care Number: How To Contact Heritage Bank Customer Care 2024

Heritage Bank Customer Care Number: How To Contact Heritage Bank Customer Care

As a customer of Heritage Bank in Nigeria, you understand the importance of having a bank that you can trust with your financial needs. However, like many banks, there may be instances where you need assistance with your account or transactions. This is where Heritage Bank’s customer care comes in.

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Customer care is a crucial part of any banking service, as it directly impacts the overall customer experience. Unfortunately, issues such as long wait times or unresponsive agents can make the experience frustrating and unsatisfactory.

Heritage Bank provides its customers with several channels to assist them when they want to speak with a customer care representative. In this blog post, we will delve into: 

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By the end of this post, you’ll have a better understanding of how to effectively and efficiently interact with Heritage Bank’s customer care, leading to a more positive banking experience. So, let’s explore the world of Heritage Bank’s customer care together.

First, you need to understand…

Benefits of customer care service

Heritage Bank customer care can help you to solve several banking issues. These issues are

• Bill payment
• Funds transfer
• Dispense error
• Statement of account
• Account reactivation
• Online banking inquiries
• Blocking of ATM card
• Dormant account activation
• Account opening

Now that you know this, let’s talk about…

How To Contact Heritage Bank Customer Care

Heritage Bank provides multiple customer support channels to assist its customers. By leveraging these channels, you can get quick and efficient assistance with your account or transactions.

Through Heritage Bank Customer Care Number

You can contact Heritage Bank’s customer care through the phone lines below:

• Call Heritage Bankank Interactive Contact Center (GTConnect) on:

• +234-1-236900
• +234-1-630900
• 0700-HERITAGE (0700-43748243)

You can dial these numbers from any network in Nigeria. This channel is ideal for urgent inquiries, complaints, or reporting issues that require immediate attention.

To minimize wait times, it’s best to call during off-peak hours. 

Through Heritage Bank Customer Care Email

The Heritage Bank’s customer care can also be reached via email at complaints@hbng.com 

This channel is ideal for non-urgent inquiries or complaints that require documentation or screenshots to support your case. 

Responses to emails may take up to 24 hours, depending on the complexity of your request.

When emailing Heritage Bank’s customer care team, ensure that you include your account number or NUBAN in the subject line for quick identification. Also, provide a clear and concise explanation of your inquiry or issue, along with any necessary supporting documents or screenshots.

Through Heritage Bank Customer Care Live Chat:

Heritage Bank’s also provide the option to chat with their customer care through the live chat option on their website.

You have the opportunity to choose between live video call or chat. 

Also there is the social media option.

See below how to contact Heritage Bank customer care through different social media channels.

Through Heritage Bank Customer Care Social media

Heritage Bank’s customer care team is available on various social media platforms, including Twitter, Facebook, and Instagram. 

You can join GTcommunity on:

• Twitter: https://twitter.com/heritagebankltd 
• Facebook: https://www.facebook.com/HeritageBankNG 
• Instagram: heritagebankng

This channel is ideal for inquiries that require a quick response or those that you’d like to make public.

When reaching out to Heritage Bank’s customer care team via social media, ensure that you include your account number or NUBAN and a clear explanation of your inquiry or issue. Also, be aware that responses may take longer on social media than on other channels.

Through Heritage Bank Customer Care WhatsApp Number 

Whatsapp is another great way you can get in touch with customer care.

But at the time of this writing, Heritage doesn’t have an official WhatsApp number as a way to contact their customer care.

That being said you can use any of the other options discussed earlier.

Now let me give you some…

Best Practices For Contacting Customer Care

Have a look at the fictional scenario below, and we will use it to illustrate how to effectively contact Heritage Bank’s customer care:

Imagine…

“I was trying to make a transfer using the Heritage Bank mobile app, but the transaction failed, and the money was debited from my account. 

So I decided to reach out to customer care for assistance. I made sure to have my account number and the transaction details ready before calling Heritage Bank’s customer care line. 

Then I explained the issue clearly and concisely, and the representative asked me a few questions to verify my account. She informed me that the issue was caused by network glitches and that the funds would be refunded within 24 hours. The representative was polite and professional throughout the call, and I was satisfied with the resolution.”

The scenario above is an example of a challenge you might have that may need contacting Heritage Bank customers to solve. 

Below are some best practices to make the process more efficient and effective:

Be prepared

Before contacting customer care, ensure you have all the necessary information such as your account number, transaction details, and relevant dates. This will make it easier for customer care representatives to identify and resolve the issue.

Choose the right channel

The bank offers various customer care channels, including phone, email, live chat, and social media. Choose the channel that is most convenient for you and that you’re comfortable using.

Be clear and concise

When reaching out to customer care, provide clear and concise information about the issue you’re experiencing. This will help the representative understand the issue quickly and provide an appropriate solution.

Be patient

Customer care representatives may be attending to multiple customers simultaneously, so be patient and wait your turn. Avoid using foul language or becoming aggressive, as this may slow down the resolution process.

That is everything you need to know to contact Heritage Customer Care easily and have any issue you have resolved.

Check the favourite ask questions below to learn more.

FAQs on Heritage Bank Customer care

What are the available customer care channels at Heritage Bank?

The Bank offers various customer care channels, including phone, email, live chat, social media, and in-branch support.

Does Heritage Bank have a WhatsApp number?

No, as at the time of writing this, Heritage doesn’t have the option to contact their customer care on WhatsApp.

How do I talk to a customer at Heritage Bank?

There are many ways to talk to Heritage customer care, but the fastest way to initially resolve the issue with the Bank customer care is Live Chat

How do I contact Heritage Bank customer care?

To contact the bank’s customer care, you can call their customer care line, send an email, start a live chat on their website, or reach out to them via social media.

What information do I need to provide when contacting Heritage Bank customer care?

You will need to provide your account details, transaction details, and any other relevant information to enable Heritage Bank’s customer care team to assist you effectively.

What are the best times to contact Heritage Bank customer care?

Heritage Bank’s customer care team is available 24/7 to assist customers. However, it is best to contact them during their official working hours to ensure prompt resolution.

What is Heritage customer service number in Nigeria?

For any enquiries or complaints you can call 01-2369000, 01-6309000, 0700-HERITAGE (0700-43748243).

How can I get Heritage Bank customer care number?

For any enquiries or complaints you can call 01-2369000, 01-6309000, 0700-HERITAGE (0700-43748243).

What is Heritage Bank customer care?

0700 HERITAGE. complaints@hbng.com.

How do I contact Heritage Bank in Nigeria?

For any enquiries or complaints you can send an email to info@hbng.com or. call 01-2369000, 01-6309000, 0700-HERITAGE (0700-43748243).

Those are the FAQs.

Fastnuggets on Heritage Bank Customer Care

Heritage Bank provides various customer care channels to assist customers with their banking needs. From phone to email, live chat, and social media, Heritage Bank’s customer care is available to address customer concerns.

In this blog post, we’ve highlighted the various customer care channels available at the bank, identified some common issues customers face when dealing with customer care, and provided best practices for effectively and efficiently contacting customer care.

If you have any questions or concerns, we encourage you to reach out to the bank’s customer care through any of the channels listed in this blog post. The customer care team is always there to assist you.

Finally, we would love to hear from you if you have any other questions on Heritage Bank customer care. Please share your thoughts and feedback in the comments section below. And also remember to share this blog post with people you know who might need information on how to contact Heritage Bank Customer Care.